From the app
Sign in, open Account, and choose Delete account. Read the explanation, type DELETE, and confirm your identity to finish.
Without the app
You can request deletion using our support form. Select “Delete my account and data”, enter the email associated with your account, and ask us to delete your StayConnected365 account. You do not need to reinstall the app. We will verify that you own the account before processing the request. Never send your password or eSIM activation code.
What is removed
We remove your personal profile and stored eSIM installation credentials. You lose access to saved purchases and setup details. This cannot be undone.
What is retained
Limited payment and transaction records may be retained for accounting, reconciliation, dispute handling, and applicable legal obligations. These records are retained only as long as needed for those purposes. Payment and authentication providers manage their own records under their policies.
Deleting your account does not remove an eSIM already installed on your device, cancel its mobile service, or automatically issue a refund. A payment still being finalized must finish first.
For a request to delete specific personal data without closing your account, use the same support form and describe your request.